Valley Family Health Center
55 Central Plaza
Ilion, NY 13357
24-hour call coverage is available by calling the Center.
Monday-Friday 8:30am - 5:00pm
Valley Family Health Center (VFHC) was opened by RPCN in the spring of 2016 to improve access to health care across the Mohawk Valley Region of New York. VFHC will help fill the gaps in primary and prenatal care and provide much needed access to chronic disease management and prevention services—especially for the underinsured. Access to primary care services should also help reduce the number of local hospital admissions. And because we know that getting to and from your appointment can be a problem, VFHC can help coordinate transportation to make sure you can keep your appointments.
In 2018, with financial support from the Community Foundation of Oneida and Herkimer Counties, VFHC was able to expand from three exam rooms to eight, build a larger waiting room, increase social work services, and add behavioral health and telehealth services. Now a full-service center, staff will be able to help additional patients in a more efficient manner. Extra staff have also been hired to accommodate patient growth.
VFHC patients are managed by a Care Team, which includes the providers you see at the Center—such as your physician, physician assistant, nurse practitioners, and social workers. Diagnostic laboratory, diagnostic radiology and pharmaceutical services will be provided directly and via formal contracts with local providers and pharmacies.
The Care Team will make sure you receive accurate and timely treatment and can be a source of guidance, support, education, and empowerment. They coordinate appointments and services and build strong relationships with other health care team members by keeping communication lines open with each other and the patient. They will also help you:
Offer support, guidance, and instruction
Learn about the health care system
Understand your diagnosis and treatment
Find available educational resources and supportive services
Get answers to insurance and financial concerns by connecting you to appropriate resources
Coordinate appointments and transportation assistance
Provide the answers you need and help you understand the information delivered
Make referrals to appropriate services
Dental Services are available to VFHC patients through internal self-referral to RPCN’s Utica Community Health Center (UCHC). Access to dental services will be facilitated by on-site staff.
The Centers are currently accepting new patients. All forms of health insurance are welcome, including Medicaid and Medicare. VFHC also accepts patients without insurance or with limited insurance. Sliding Fee discounts are available to those who qualify.
Interpreter services are available.
Looking for forms and other resources?
Be sure to check our forms and documents page for new patient packets, advanced directives, sliding fee applications and more.
Linda S. Jones, FNP
George Markwardt, DNP, FNP-C
Debora Pfluke, FNP